WHAT DOES IT COST TO RECEIVE MY ORDER?
Free delivery applies as follows:
Any UK orders - £4.49 2nd Class Signed for or Free Delivery on orders over £50
Standard Delivery charge is £4.49. We will deliver your products anywhere in the United Kingdom (including Northern Ireland, the Highlands, Scottish Islands, the Isle of Man and the Scilly Isles).
WHEN WILL I RECEIVE MY ORDER?
Orders can take up to 24 hours to be processed from time of purchase. This allows for card security verification checks and allows you to cancel order until then.
UK Orders will be delivered within 3 - 5 working days
Returns
Our refund policy lasts 14 days from the day you have received your items. If 14 days have passed since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 working days.
Late or missing refunds
If you haven’t received a refund within 5 working days then contact your bank provider. There is often some processing time before a refund is made.
If you’ve done all of this and you still have not received your refund yet, please contact us at themuskcompany@gmail.com.
Sale items (if applicable)
Unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at themuskcompany@gmail.com
Shipping
To return your product, send us an email at themuskcompany@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.